Terms and conditions


  1. These Trade Terms and Conditions are effective for purchases made in the electronic shop www.trekshoes.eu. Conditions are further defined and specified by the rights and duties of the contractual parties which are:
    1. Merchant which is the company A.V.T. Sport EU s.r.o., Company ID 05382823, seated in Na strži 1702/65, 140 00 Praha 4, Czech Republic (details in section Contact), a company incorporated in the Register of Companies at the Regional Municipal Court of Prague, under reference number C 262816,
    2. Purchaser.
  2. All contractual relations are made in compliance with the legal order of the Czech Republic. If the contractual party is a Consumer, the relations not regulated herein abide by the Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter Civil Code) and the Act No. 634/1992 Coll., Consumer Protection Act, as amended (hereinafter Consumer Protection Act). With Consumers from foreign countries, the legal relations not regulated herein abide by the relevant legal regulations on consumer protection in effect in the Consumer's country.
  3. When the contractual party is not a Consumer, the relations not stipulated herein comply with Act No. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as Civil Code).


  1. Consumer Contract is a Purchase Contract, Contract for the Work Done, or different contracts, if the contractual parties are Consumer on one side and Provider, or the Merchant, on the other side.
  2. Supplier/Merchant is an entity which on concluding or performing a contract acts commercially or business-like. It is an entrepreneur which directly or through other entrepreneurs provides products or renders services to the Purchaser.
  3. Purchaser/ Consumer is a person who on conclusion and perfomance of the Contract does not act commerciallly or business-like. It is a natural person or legal entity which buys products or uses services for purposes other than to engage in business.
  4. Purchase Contract - Purchaser is not Consumer invitation to conclude a Contract is the act of sending the order by the Purchaser and the actual Contract is concluded as soon as the Merchant delivers his binding agreement with this invitation to the Purchaser.
  5. Purchase Contract - Purchaser is a Consumer invitation to conclude a Purchase Contract is the act of placing the offered goods on the e-shop websites; Purchase Contract is concluded as soon as the Purchaser sends his order and the Merchant accepts it. The Merchant immediately confirms acceptance by confirmation e-mail sent to the given e-mail address; however, this does not affect formation of the Contract. The concluded Contract, incl. the agreed price, is subject to change or termination based on mutual agreement of both parties or based on statutory grounds.
  6. Purchase Contract - Purchaser is not Consumer invitation to conclude a Contract is the act of sending the order by the Purchaser and the actual Contract is concluded as soon as the Merchant delivers his binding agreement with this invitation to the Purchaser.
  7. Technical Partner is a business man responsible for quality and defects of the products on sale, who is contractually bound to the Provider to attend to individual deficiency claims and returned goods in statutory period when the Consumer withdraws from the Contract concluded on distance. The Partner herein is the producer, which can by proxy be represented by the Provider.


  1. By concluding the Purchase Contract the Purchaser confirms that he has read and understood these Trade Terms and Conditions, the returned goods conditions, the method of making a claim, the conditions for protection of personal data and the conditions for using "cookies" technology in this Internet shop, and that he agrees with them. These Trade Terms and Conditions are adequately advertised to the Purchaser prior to making an order and he is able to study them. These Trade Terms and Conditions are an integral part of the concluded Contract.
  2. The language of the Purchase Contract is Czech for Consumers from the Czech and Slovak Republics. Unless circumstances on the Merchant's or the Purchaser's side prevent it, the Purchase Contract can also be concluded in a different language, comprehensible to both parties.
  3. The concluded Purchase Contract (the Purchaser's order) is stored and archived by the Merchant for the purpose of its successful performance and is not accessible to third parties, except to the Technical Partner. Information about the individual technical stages leading to conclusion of the Contract are apparent from the process of ordering in this Internet shop and the Purchaser is welcome to check and, if necessary, correct the order prior to sending.
  4. These Trade Terms and Conditions are posted on the website of this Internet shop, therefore, they can be stored and reproduced by the Purchaser.
  5. The expenses incurred from using distant communication devices (phone, Internet, etc.) to make an order are of standard rate, depending on the telecommunication service tariff used by the Purchaser, and are not covered by the Provider.
  6. As soon as the goods have been paid for, the Merchant transfers the proprietary rights and the right to use and enjoy these goods to the Purchaser. The Purchaser also undertakes to pay the whole amount in a way as stipulated in the binding order and under the terms specified therein.
  7. For each order there is an invoice/ tax document issued and attached, which also serves as the delivery note, unless the carrier also sends certificate of parcel delivery. The Purchaser receives the goods as stipulated in the binding order. The Purchaser signs the document and confirms reception of goods from the carrier or personally at collection points.


  1. All information regarding your order can be obtained primarily by e-mail, or by phone. The contact details are available in this Internet shop in section Contact.
  2. This Internet shop uses the "cookies" technology.
  3. This Internet shop further processes some personal details of the Purchasers.
  4. Transportation companies and companies authorizing payment tools receive minimum information necessary just for payment authorization and parcel delivery.


  1. Order can be made only through electronic form in the Internet shop available 24/7.
  2. Before you send your order we strongly recommend that you check the items properly, this way you can avoid any misunderstandings later on. The Purchaser can check and modify his order before sending.
  3. When you send your order, you will receive its confirmation by e-mail. If you detect any inconsistency in the confirmation, please contact us immediately so that we can rectify the situation. As soon as we receive your order, we inform our logistics partner to ensure delivery of your goods to the given address.


  1. As soon as the Purchaser sends a binding order (clicks on "Send Order" button) and the Merchant receives and confirms it (automatic e-mail with the copy of the order attached sent to the given e-mail address), a binding Purchaser Contract has been concluded (for details on conclusion of Contract see Concept Definitions).
  2. Order can be cancelled only exceptionally, always with the Merchant's agreement. Request to cancel an order needs to be communicated through contact form without delay. This does not affect the Consumer's right to withdraw from the Contract as suggested in the Civil Code and the relevant European Directive regulating this right (see below).
  3. If the Customer fails to collect the goods without prior cancellation of the order (accepted by the Merchant), the Purchaser who is not a Consumer bears all the expenses incurred in this business operation (logistics, bank, transport, etc.). The Merchant's right to damages is not thus affected. The Customer agrees that the ordered goods will be handed over to anyone reached on the address as given by the Customer and who identifies themselves with a valid ID. The goods thus handed over will be deemed properly collected.
  4. The Purchaser who is not a Consumer and who DOES NOT COLLECT his goods without prior cancellation of the order (accepted by the Provider) shall bear the expenses incurred from delivery if it is goods that can be returned under the Consumer's legal right to withdraw from the Contract (see below). However, this does not affect the Consumer's right not to collect the goods when inconsistent with the Purchase Contract (see below).
  5. The goods remain in possession of the Merchant. Unless the Purchaser groundlessly fails to collect them, the possession right is not transferred. In this case the Merchant is entitled to demand storage fee, or compensation for repeat delivery.
  6. If the Purchaser fails to collect the ordered goods within six months from the day he was obliged to collect them, the parties to the Contract are deemed to have withdrawn from the Contract. In such a case the Merchant is entitled to a refund of the expenses incurred during delivery, storage of goods, or to cover any damage. The Merchant recovers these claims in the form of set-off against the refunded purchase price.
  7. If the ordered goods are no longer produced or delivered, or are unavailable in the longterm, or there is a significant change of price at which the Provider buys the goods from its suppliers, or there is a typographic error with the goods (description, photo, etc.), and the Purchaser is not a Consumer, the Provider has a right to withdraw from the Contract. If the Purchaser is a Consumer, the Merchant undertakes to contact the Purchaser immediately in order to agree further steps.
    1. Should this situation occur, we'll contact you by e-mail. If you have already paid for the goods and the order is cancelled, your money will be transferred back to your account in the shortest time possible, usually within five working days since the Merchant confirms the cancellation.
    2. If the order is changed and the total price after change is higher, you will be asked to pay the difference and the goods will be sent after receiving the difference. If the paid amount is higher, we credit the difference to your account.


  1. All prices available in this Internet shop are stated plus VAT for your target country (region), including all other fees, e.g. packaging fee, recycling fee, etc., if such fees are stipulated by law. Prior to making an order the Purchaser can learn how long the offer/price remains valid.
  2. The offered price includes neither transport and delivery costs, nor expenses for administrative fees related to cash on delivery method in countries where this service is offered.
  3. Prices for goods are valid on making the order.
  4. Unless the Purchaser is a Consumer, our company reserves the right to change prices. If the order price increases, the Purchaser has the right to withdraw from the Contract without any payment. The Purchaser will be informed of this right in advance.


  1. The payment at any store through credit card or cash.

  2. Cash on delivery.

  3. Online card payment. In case of payment by Credit/Debit Card, you will be redirected to the Raiffeisenbank pop-up payment system, which ensures secure transactions.   
    The first time you use your payment card, you will be asked to enter 16-digits card number, expiration date and CVC / CVV code. Thanks to a strong security system, the card information is encrypted which guarantees the security of an online payment.

  4. eKonto Online. This payment method is available only for clients of the Raiffeisen bank. After confirming your order you will be automatically redirected to the payment system of Raiffeisenbank, where after logging in just need to confirm the pre-filled payment. The payment will be tracked in our account within few minutes.

  5. PayPal. PayPal is an electronic means of payment. An account on this system can be thought of as a normal bank account, which can directly connect you to millions of online stores worldwide and enables you to transfer money from one account to another immediately.

  6. Payment in advance - proforma. To process your order it is recommended to  use an  account of one of these banks:

    FIO Bank 2801113055/2010 in CZK

    FIO Bank 2401113056/2010 in EURO

    When using services of other banks, the completion of an order can take 1 to 3 business days.

    After confirming your order, you will receive the bank details to make the payment (account number, variable symbol and amount). Further you will be informed about the order process by an e-mail.

  7. Command (purchase invoice) for entrepreneurs. Have you been a good customer, who spends with us every last three calendar months at least 50 000 CZK? If it is so, just ask us for an invoice payment option on support@avtsport.com and we will try to accommodate you.


  1. The Purchaser who is not a Consumer is obliged to inspect the goods on reception. If the Purchaser on reception of the goods from the carrier detects discrepancies, e.g. packaging is visibly damaged, the Purchaser together with the carrier inspects the consignment and in case of damaged goods they make a record of damaged consignment (the Purchaser shall receive a copy). In case of damaged goods, the Purchaser has a right to refuse the goods. Later claim of mechanic damage of goods will not be acknowledged. The Purchaser shall immediately inform the Merchant of the damaged consignment in order to rectify the situation.
  2. The Purchaser-Consumer cannot be made to inspect the goods on reception, nevertheless, our company strongly recommends that the Purchaser carries out such an inspection in accord with the previous Clause. The Purchaser thus prevents any complications claiming goods damaged during transport. These claims will be based mostly on the bill of lading where the Purchaser can record the state of the delivered consignment. The Purchaser has a right not to receive the goods displaying signs of outside damage and to request delivery of new ones.
  3. Goods are usually dispatched within 2 to 4 working days from order made to the delivery address given in order.
  4. The Customer agrees that the ordered goods will be handed over to any person available at the given address who identifies himself with a valid ID. The goods thus handed over are deemed properly collected.

Types of transportation

  1. DPD - Delivery Service
  2. A package to hand by Czech Post

Shipping Costs

  1. Orders under price of 3 000 CZK - the shipping costs 150 CZK
  2. Orders over price of 3 000 CZK - Free Shipping

Additional services

Our company provides a service, "Trying at home'':

This service allows customers to try on at their home different shoe sizes and models according to their choice.

It is provided free of charge for purchases of over 3 500 CZK, or it could be provided for an additional fee of 200 CZK, if the total amount is less than 3 500 CZK.

An extra charge of 150 CZK may be applied if the courier has to wait more than 15 minutes. 

One or more items can be ordered for this service delivery. 


  1. Consumer's right to withdraw from the Contract concluded on distance and the procedure to enforce this right are stated in a separate section Returns, the text of which is also included herein.
  2. If the goods fail to be delivered within 30 days, the Customer has a right to withdraw from the Contract and to be fully refunded.


  1. Deficiency claims under warranty are made at the Technical Partner.
  2. If the Technical Partner fails to respond to the Purchaser communication for more than 10 working days, the Purchaser has a right to continue to communicate directly with the Provider.
  3. Details on making a deficiency claim in the warranty period and on the method of handling claims are described in section Complaints, text of which is included herein.
  4. Any disputes between the Supplier and the Purchaser they can settle out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure. In this case the Purchaser can contact the ODR entity on this page. More information on alternative dispute resolution can be found here. Supplier recommends the Purchaser to contact A.V.T. Sport EU first to resolve the situation.


  1. Change of invoice details on the issued invoice from natural person to legal entity is subject to fee of CZK 300 without VAT.


  1. These Trade Terms and Conditions take effect as of 1 February 2017.
  2. Provider reserves the right to make changes without prior notice.
  3. If you were shopping in this Internet shop in the past and you want to know the Trade Terms and Conditions in effect at that time, please contact us and we'll be happy to send them to you.

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