Returning or exchange of goods within 14 days
Returns or exchanges of goods within 14 days.
By the law, the end customer has the right to return any unworn shoes (unused goods) within 14 days without giving any reason.
The cost of return shipping will be covered by us. Please visit www.trekshoes.eu and complete our short form.
To organize your return, please print return shipping label, then stick it on the package and take it to any branch of the Czech Post. If you print your own label, you can return the goods anyway, but the shipping cost in this case will be not covered by our side.
When submitting the package to the post you do not have to pay anything. Once the return shipment is received, we will return your money back the next working day after checking the goods. This process should not take more than few days. Your payment will be refunded before the expiration of the statutory deadline. We treat our customers really well.