Warranty - general provisions and definitions

Returning or exchange of goods within 14 days

By the law, the end customer has the right to return any unworn shoes (unused goods) within 14 days without giving any reason.

The cost of return shipping will be covered by us. Please visit www.trekshoes.eu  and complete our short form.

To organize your return, please print return shipping label, then stick it on the package and take it to any branch of the Czech Post. If you print your own label, you can return the goods anyway, but the shipping cost in this case will be not covered by our side.

When submitting the package to the post you do not have to pay anything. Once the return shipment is received, we will return your money back the next working day after checking the goods. This process should not take more than few days. Your payment will be refunded before the expiration of the statutory deadline. We treat our customers really well.

Warranty - general provisions and definitions

The Complaints Procedure has been prepared in accordance with the provisions of Law no. 89/2012 Coll., Civil Code, no. 513/1991 Coll. and Act 634/1992 Coll., Consumer Protection Act, as amended (the "Act") and applies to consumer goods (the "Goods") purchased from  www.trekshoes.eu, in which the warranty period is exercised by Buyer's rights from liability for defects (the "Claims").

Consumer contract is a purchase contract, where the parties are on one hand the consumer and on the other hand www.trekshoes.eu company, i.e. the contractor.

The seller is the company A.V.T. EU Sport Ltd., located on Strži 1702/65 140 00 Praha-Nusle, ID: 05382823, Tax ID: CZ05382823, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, ID 262816. A.V.T. EU Sport Ltd. is the company that is making the conclusion of the contract and is acting within its business or other activities. It is the company, which directly or through other businessmen supplies the buyer with products or services.

The customer of the online store is the buyer. The current legislation distinguishes the buyer at the conclusion of the contract and acting within their business or other business and consumer buyers. The warranty period starts taking over the Buyer. The warranty period is 24 months, with the exceptions provided by law for buying by another company (12 months, with the exceptions provided by law for the Buyer at the conclusion of the contract and acting within their business or other activities.) The warranty period is extended by a period during which the goods were in the warranty repair. In this case a new warranty period begins. 

The warranty does not cover wear and tear caused by normal use.

Upon the buyer's request, the vendor must provide a written warranty (a warranty certificate). If the nature of the thing allows, instead of a warranty certificate, the vendor may issue the buyer with proof of purchase of the item, containing the invoice, which must include the clause about the warranty. The warranty certificate must contain the first name and surname, name or commercial firm of the vendor, his registration number, his registered office if he is a legal entity or his address if he is an individual. 

If the warranty period has been extended, the vendor should specify the conditions and extent of the extension on the warranty card. 
The buyer has the right to withdraw from the agreement in all cases provided by law. The withdrawal is effective from the moment the vendor receives a notification from the buyer to terminate the contract, according to all necessary legal conditions. In the case of the agreement withdrawal, it is completely cancelled, the parties are obliged to return everything and accept all provided conditions.

The settlement of a complaint

If the buyer exercises his right to require the removal of defects, goods repair and the warranty certificate, but the warranty certificate specifies another entrepreneur who is to repair the item and who is located on the vendor's premises or in a place closer to the buyer, the buyer shall exercise the right to repair at the entrepreneur specified to make warranty repairs. Such information could be found in the document, which replaces the warranty. 

The buyer has the right to require warranty repair at authorized service centers, the list of which is provided along with the purchase documents, or the buyer shall be notified by the vendor if required. 

Claims, including the removal of defects, must be considered without undue delay, within 30 days from the day of the complaint, unless the vendor and the buyer agree on a longer period. After this period, the buyer has the same rights as if it was a removable defect.  

In the situation when the buyer may return chosen goods to their original place or to the service center, it is the buyer’s own responsibility to pack the goods in an appropriate way, using the protective packaging material which satisfies the demands of fragile items shipping, including all the accessories and identified appropriate consignment symbols.

The service center after a proper settlement of the complaint requires the buyer to take over the repaired goods.

The claim expires in case of the improper assembly or an inappropriate operation, as well as improper handling, i.e. especially when using the product in conditions that do not match their parameters, the parameters which are indicated in the documentation of an item.

In case of the withdrawal from the purchase agreement or obtaining of the discounts from the price of an item, a refund of the relevant amount will be issued to the buyer by the bank transfer or cash at the box office company headquarters or at any other establishments.

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